Delivery Manager

About NSC Software

NSC Software delivers premier software development and consulting services for global businesses, powered by Vietnam’s top engineering talent. With a team of 150+ IT professionals, we continuously expand our capabilities, refine our delivery processes, and adopt cutting-edge technologies to meet diverse client needs.

Guided by our core values—Premier, Talented, Innovative, Committed, and Trusted—we focus on building long-term partnerships and delivering future-ready solutions. Through this, we aim to advance Vietnam’s IT industry and create meaningful global impact. 

Why should you join us?

• Remote work, flexible working environment

• Attractive salary package 

• Technical training and certifications 

• Global career opportunities

• Enhance autonomy and independence

 

Job Description

Responsibilities

As a Delivery Manager at NSC, you can work remotely, with flexible working hours.

We are looking for an experienced and results-driven Delivery Manager with a strong technical background to lead the successful execution of client projects, ensuring quality, timelines, and stakeholder satisfaction. This role is critical in scaling our delivery operations and is structured as a leadership track position toward Chief Delivery Officer (CDO).

This role is positioned on the Leadership Track, with growth toward the Chief Delivery Officer (CDO). As you progress, you will:

• Take on wider portfolio management responsibilities
• Participate in strategic planning and executive decision-making
• Lead transformation initiatives across delivery functions
• Own delivery governance and company-wide client satisfaction metrics

Main responsibilities:

Project Oversight & Delivery Leadership

• Manage end-to-end project delivery across multiple teams and clients, ensuring quality, budget, and timeline
• Work closely with technical leads and project managers to ensure team alignment and execution
• Monitor KPIs across delivery teams and drive continuous improvement

Presales & Client Engagement

• Participate in presales activities, including requirement analysis, solution design, and estimation
• Collaborate with the sales team to prepare proposals and Statements of Work (SoW)
• Join bidding and pitching sessions as a technical and delivery advisor
• Support project onboarding and transition from presales to delivery
• Advise clients on software architecture, technology stack, and delivery models (Agile, Scrum, Kanban)
• Suggest improvements to delivery processes, tools, and governance models

Team Building & Growth

• Recruit, mentor, and develop high-performing delivery teams (PMs, BAs, Developers, QA, etc.)
• Promote a culture of ownership, learning, and excellence
• Ensure effective resource allocation and capability development

Stakeholder Management

• Act as the main point of contact for clients and internal stakeholders
• Maintain regular communication, reporting, and status updates
• Build trust-based relationships through transparency and reliability

Operational Excellence

• Implement delivery best practices, frameworks, and metrics (Agile, Scrum, OKRs)
• Optimize delivery processes for scalability, consistency, and quality
• Collaborate with Sales and Tech teams to align business goals with delivery capabilities
• Contribute to resource planning, budgeting, and forecasting
• Drive initiatives to improve profitability, client satisfaction, and team performance
• Identify opportunities for business growth through efficient delivery models

Job Requirements

Skills & Qualifications:

• Fluent in English communication
• 5+ years of experience in project or delivery management in IT/software services, with technical background (e.g., former Developer, Technical Lead, Solution Architect, or similar roles)
• Solid understanding of software development lifecycle (SDLC), system architecture, and modern engineering practices
• Proven track record of delivering complex, multi-team, technical projects on time and within budget
• Strong understanding of project management methodologies (Agile, Scrum, Kanban, or hybrid)
• Hands-on experience with project management tools (e.g., Jira, Asana, Trello, MS Project)
• Demonstrated ability to lead cross-functional teams
• Excellent stakeholder communication and expectation management skills
• Strong problem-solving and conflict-resolution capabilities
• Ability to balance strategic thinking with hands-on execution
• Comfortable with KPIs, delivery metrics, and continuous improvement
• High ownership, accountability, and business mindset

Nice-to-have skills and experience

• Experience scaling delivery operations in fast-growing or startup environments
• Experience working with enterprise or international clients
• Knowledge of budgeting and financial management (margin, P&L)
• Experience managing hybrid or remote teams across time zones
• Understanding of DevOps, CI/CD pipelines
• Certifications: PMP, PRINCE2, SAFe, ITIL
• Experience in product-led environments
• Change management or transformation experience
• Exposure to CRM/ERP systems
• Strong data literacy (OKRs, reporting, performance tracking)

Compensation and Benefits

• Competitive salary of up to $4000 USD/month + commission.
• Remote work arrangement, allowing for flexibility and comfort. 
• Chance to enhance English language skills through interaction with native speakers.
• Attractive Benefits: social insurance… 
• Opportunity to work within a professional and multicultural environment.
• Enhance English skills daily with global team 
• Assistance and support through all aspects of the onboarding process

Personal Growth

• Company Team Building Trip every year.

• Training sponsorship programs

• Professional and dynamic working environment. 

• Mental health support at work
• English classes for professionals

Health care and Annual paid leave 

• Social insurance (optional)
• Unemployment Insurance 

• Vacation Leave: 12 days per year 

• Medical Leave: 8 days per year