Compensation & Benefits Specialist (ITO Industry)

ABOUT NSC SOFTWARE

NSC Software delivers premier software development and consulting services for global businesses, powered by Vietnam’s top engineering talent. With a team of 150+ IT
professionals, we continuously expand our capabilities, refine our delivery processes, and adopt cutting-edge technologies to meet diverse client needs.

Guided by our core values: Premier, Talented, Innovative, Committed, and Trusted, we focus on building long-term partnerships and delivering future-ready solutions. Through this, we aim to advance Vietnam’s IT industry and create meaningful global impact.

Why should you join us?

• Remote work, flexible working environment
• Attractive salary package
• Technical training and certifications
• Global career opportunities
• Enhance autonomy and independence

JOB DESCRIPTION

As a Compensation & Benefits (C&B) Specialist at NSC Software, you will be responsible for the end-to-end operation of payroll, benefits administration, compliance, and supporting the development of compensation systems aligned with the ITO business model (billable, utilization, project-based).

This role acts as a key position to ensure accuracy, confidentiality, compliance, and cost optimization across all C&B operations.

KEY RESPONSIBILITIES

Payroll & Benefits Administration

• Process monthly payroll, ensuring accuracy, timeliness, and confidentiality.
• Collect and reconcile data with project teams (billable/utilization performance) to accurately calculate project bonuses, overtime, and other related payments.
• Manage and administer employee benefit programs including health insurance, annual health checkups, allowances (lunch, parking, etc.), and internal engagement activities.
• Respond to employee inquiries regarding salary, bonuses, and benefits.

Insurance & Tax Compliance

• Handle Social Insurance (SI), Health Insurance (HI), and Unemployment Insurance (UI) procedures including employee registration/deregistration, book finalization, and benefit claims (sick leave, maternity leave, etc.).
• Prepare and submit Personal Income Tax (PIT) declarations and conduct annual PIT finalization for employees.
• Stay updated with the latest labor laws, tax regulations, and insurance policies to ensure company compliance.

Expat Management

• Manage legal procedures for foreign employees including Work Permits, Visa, and Temporary Residence Cards (TRC).
• Conduct Reference Checks and Background Checks (both domestic and international) for expatriate candidates.
• Verify the authenticity of academic qualifications, previous employment records, and police clearance certificates to support legal documentation and comply with ITO project security standards.
• Handle expatriate payroll calculations, including gross/net conversions and PIT finalization, in accordance with regulations for resident and non-resident taxpayers.
• Support expatriates with matters related to labor contracts, benefits, and cultural integration while working in Vietnam.

Compensation System Development & Reporting

Collaborate and support HR initiatives by providing data and insights for key activities, including:

• Developing salary frameworks, salary bands, and job grading structures.
• Conducting IT industry salary benchmarking.
• Designing and operating performance-based bonus schemes, including:
  • Project bonus
  • Utilization-based bonus
  • Performance bonus
• Supporting the implementation and improvement of the 3P Compensation Model (Position – Person – Performance).
• Standardizing policies, guidelines, and procedures related to C&B operations.

Prepare regular HR reports on:

• Payroll costs
• Budget allocation
• Employee turnover rates

JOB REQUIREMENTS

Experience

• Minimum 2 years of hands-on experience in Compensation & Benefits.
• Direct experience managing payroll for 100 – 300+ employees.
• Practical experience handling Work Permit, TRC procedures, PIT, and background checks for expatriates.
• Experience working in technology or software outsourcing (ITO) companies with project-based compensation models is highly preferred.

Knowledge & Skills

• Strong knowledge of Vietnamese Labor Law, Social Insurance Law, and Personal Income Tax regulations.
• English proficiency: Ability to read professional documents and communicate via email with foreign employees and background verification partners.
• Advanced Excel skills: Proficient in complex data processing functions such as VLOOKUP, INDEX/MATCH, IFS, Pivot Tables, etc.
• Detail-oriented, strong numerical sensitivity, logical thinking, and a high level of confidentiality and integrity when handling sensitive data.

BENEFITS & PERFORMANCE METRICS

What We Offer

• Salary: Up to 20,000,000 VND/month (negotiable based on qualifications).
• Working Environment: Multinational workplace with exposure to global operational standards such as ISO 27001.
• Benefits: Full statutory insurance, private health insurance package, and annual health checkups.
• Leave: Paid annual leave, monthly leave, and public holidays in accordance with Vietnamese labor law.
• Career Development: Opportunities to advance to HR Lead / HR Manager positions with company-sponsored professional training programs.
• Team Building: Twice per year.
• Working Schedule: Monday – Friday (office hours), hybrid working model (2 days per week at the office).

Key Performance Indicators (KPIs)

• Payroll accuracy: 100%
• On-time payroll processing: 100%
• No major compliance violations
• Employee satisfaction regarding compensation & benefits: >90%
• Benefits cost optimization aligned with company targets